Our Terms and Conditions

These Terms and Conditions form a binding agreement between you and our platform. By registering an account or placing a bet, you confirm that you accept every clause set out below.

Accepting Our Terms

When you open an account with us, place a wager or otherwise use any part of our platform, you accept these Terms and Conditions in full. The agreement takes effect the moment your registration is completed, and it remains in force for as long as your account stays open.

If you do not agree with any clause, do not register and do not place bets. Continued use of our platform after we publish an updated version of these terms counts as acceptance of that version.

1. These terms govern all casino, live casino and sportsbook activity on our platform.
2. Specific game rules and promotion terms supplement these conditions and apply alongside them.
3. If a promotion-specific rule conflicts with a general rule, the promotion-specific rule prevails for that promotion.
4. We may refuse service to anyone who does not accept these conditions.

Who May Register and Play

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, and you must reside in a jurisdiction where online gambling is lawful. We operate under licence MGA/B2C/394/2019 issued by the Malta Gaming Authority, and we do not accept players from restricted territories, including the USA, France, Spain, Italy, the Netherlands, Germany and Greece.

You may hold only one account. Registering multiple accounts to claim bonuses or circumvent limits is a breach of these terms. As part of our Know Your Customer obligations, we verify your identity and address before your first withdrawal, and we may request documents such as a passport, a utility bill or a bank statement at any point.

1. One account per person, per household and per payment method.
2. Registration details must match your identity documents exactly.
3. We may suspend an account until verification is complete.
4. Providing false information voids all winnings derived from the account.

Deposits and Withdrawals

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, PayPal and Bank Transfer for deposits, with a minimum of £10 per transaction. Withdrawals are processed via Visa Debit, Mastercard Debit, Trustly, PayPal, Skrill, Neteller and Bank Transfer, also from £10, up to £25,000 per transaction. E-wallet withdrawals reach you within 24 hours; cards and bank transfer take one to three business days.

You must withdraw funds using a method registered in your own name. Identity verification must be completed before the first withdrawal; we cannot release funds from an unverified account. If an account remains dormant with no login or transaction for twelve consecutive months, we may apply a reasonable administrative fee, and we will notify you before doing so. We charge no fees on standard deposits or withdrawals.

How We Run Bonuses

Every promotion on our platform carries its own set of rules published on the promotion page, and those rules form part of these conditions. General rules apply to all bonuses unless a promotion states otherwise.

Bonus funds are not withdrawable cash. They must be wagered the number of times stated in the promotion terms before any winnings become real money. Bonuses expire after the validity period stated in each offer, and expired bonuses plus any winnings from them are removed from your balance.

1. Complete the stated wagering requirement before requesting a withdrawal from a bonus balance.
2. Do not place bets above the maximum stake stated in the promotion terms while a bonus is active; bets above that stake may void the bonus.
3. Some games are excluded from bonus wagering or contribute at a reduced rate; the promotion page lists them.
4. Withdrawing before wagering completes forfeits the bonus and any bonus winnings.
5. Bonus misuse, including low-risk betting patterns designed to extract bonus value, voids the bonus and may close the account.

Conduct We Never Permit

Our platform is for fair play, and we enforce that principle strictly. The following conduct breaches these terms and entitles us to void bets, confiscate winnings and permanently close an account.

This list is not exhaustive. We reserve the right to withhold funds where we reasonably suspect abuse, regardless of the technical method used.

1. Fraud, dishonest conduct and misleading information at any stage.
2. Chargebacks or disputed payments after funds have been played.
3. Multiple accounts held by one person for any purpose.
4. Bonus abuse, including syndicated play and systematic exploitation of promotions.
5. Collusion with other players against the house or against other customers.
6. Bots, automated tools or any software that plays in your place.
7. Masking your location with a VPN or proxy to appear inside a permitted jurisdiction.
8. Exploiting software errors or faults to gain an advantage.

Limits and Self Exclusion

You control your play, and we give you the tools to keep it that way. Within your account you can set deposit limits, loss limits and session reminders, or activate a cooling-off period of 24 hours up to six weeks.

You may also self-exclude for six months or longer. Once a self-exclusion is active we close your account and remove you from our marketing lists; we cannot reverse an exclusion before it expires. In Great Britain this runs alongside GAMSTOP, and free support is available from GamCare and BeGambleAware.

Where our play-monitoring systems indicate signs of gambling-related harm, we will contact you, offer information about the tools above and, where required by our regulatory obligations, act to protect you. This may include applying an exclusion at our own initiative.

Closing Accounts and Complaints

You may close your account at any time through account settings or by contacting our 24/7 support team at [email protected]. We will confirm the closure, settle any outstanding balance and stop marketing communications.

If you have a complaint, contact our support team first; we aim to resolve most matters at first contact. If you are not satisfied with the outcome, you may escalate the matter to our complaints department, and we will respond within the timeframes stated in our complaints policy. Where a dispute remains unresolved, you may refer it to the Malta Gaming Authority, which licenses our operations.

These terms are governed by the applicable laws of Malta. Where mandatory consumer protections of your country of residence apply, they override conflicting clauses in your favour.

When We Change These Terms

We review and update these Terms and Conditions periodically to reflect changes in law, licensing requirements, our products or our security practices. We publish the current version on this page with a revised date, and where a change materially affects you we notify you by email or an in-platform message at least seven days before it takes effect.

If you continue to use our platform after the effective date, the updated terms apply to you. If you object to a change, you may close your account before that date without penalty, and any withdrawable balance will be returned to you.

Frequently asked questions

Do I have to accept the terms before I can bet?

Yes. Registration and any bet placed on our platform confirm acceptance of these Terms and Conditions in full.

Why do you need my documents before my first withdrawal?

Licensing rules require us to verify your identity and address before releasing funds. Verification usually completes within a few business days.

Can I withdraw while a bonus is active?

You can, but withdrawing before completing the wagering requirement forfeits the bonus and any winnings from it.

How do I self-exclude from your platform?

Open account settings and choose the self-exclusion option, or contact our 24/7 support team. Exclusions last six months or longer and cannot be reversed early.

What happens if I miss a change to the terms?

We notify you of material changes at least seven days before they take effect. Continuing to play after that date means you accept the updated terms.