Cookie Policy at Grosvenor Casino
This Cookie Policy explains what cookies and similar technologies we place on your device when you visit grosvenoronline.uk, why we use them, and the controls you have. It sits alongside our Privacy Policy, which explains how we handle your personal data more broadly. Last reviewed 2026.
What cookies actually are
A cookie is a small text file that a website saves on your device when you visit. Each file holds a name, a value and a lifespan, and it lets the site recognise your browser on your next visit. We use them to remember your login session, keep your settings intact and understand how our pages perform.
Cookies are not programs and cannot install anything on your device. They cannot read files or access information you have not given us. Alongside classic cookies we also use local storage and pixels, which work in a similar way, and everything in this policy covers those technologies too.
The cookies we set
Strictly necessary
These cookies keep the site working. Without them you could not log in, deposit or play, because your session and security tokens live here. They include our authentication cookie, which keeps you signed in, session identifiers that tie your device to your account during play, and fraud-prevention cookies that help us meet our licensing obligations under the Malta Gaming Authority. Strictly necessary cookies cannot be switched off in our settings.
Functional
Functional cookies remember choices you make so you do not have to repeat them. They store your language preference, your chosen odds or table format, and whether you have already dismissed our cookie banner. Losing them does not break the site, but you would need to reset your preferences each time you return.
Analytics
Analytics cookies show us, in aggregate, how visitors move through the site. We learn which pages load slowly, where players drop off during registration and which games get the most attention. The data is aggregated and cannot be used to identify you personally. We use analytics to fix problems and improve page performance, not to profile individuals.
Marketing
Marketing cookies help us show relevant offers to people who have shown interest in Grosvenor Casino but have not yet registered. They limit how often you see the same advertisement and measure whether a campaign actually works. These cookies are set only with your consent, and you can withdraw that consent at any time from our cookie banner or your browser settings.
| Category | Example cookie names | Purpose | Duration | Opt-out |
|---|---|---|---|---|
| Strictly necessary | SESSIONID, AUTH_TOKEN, SCID | Login, security, fraud prevention | Session to 90 days | No |
| Functional | LANG_PREF, UI_SETTINGS, BANNER_ACK | Language, layout and preference memory | Up to 365 days | Yes, via banner |
| Analytics | _GA, _GA_ID, VISITOR_ID | Aggregated traffic and performance data | Up to 365 days | Yes, via banner |
| Marketing | _FBP, IDE, _GPC_ID | Retargeting and campaign measurement | 30 to 90 days | Yes, via banner |
Cookies from third parties
Some cookies on our site are set by partners who provide services we cannot run ourselves. We allow three categories: analytics providers who measure site traffic on our behalf, advertising networks who deliver and measure our marketing campaigns, and payment providers who need their own cookies to process deposits and withdrawals securely through services such as PayPal, Skrill and Neteller.
We do not sell your data, and third parties cannot use cookies collected on our site to build profiles for purposes we have not agreed to. Each partner is contractually limited to its stated purpose, and we review these arrangements regularly. If a partner changes what it does with cookies, we reassess that partnership before the change takes effect on our pages.
Take control of your preferences
On our site
The first time you visit, our cookie banner asks you to accept or reject everything, or to pick categories individually. Choose "Non-essential cookies only if required" and we will set strictly necessary cookies alone. You can change your answer at any time by reopening the banner from the cookie settings link in the footer of every page, and your new choice takes effect immediately.
In your browser
Every major browser lets you block or delete cookies entirely, and the exact route differs slightly between them.
- Chrome: Settings, then Privacy and security, then Third-party cookies, where you can block all or site-by-site.
- Safari: Settings, then Privacy, where Prevent Cross-Site Tracking blocks third-party cookies by default.
- Firefox: Settings, then Privacy and Security, then choose Standard, Strict or Custom cookie handling.
- Edge: Settings, then Cookies and site permissions, where you can block third-party cookies with one toggle.
What happens if you block cookies
Blocking strictly necessary cookies means the site will not work: you will not stay logged in, deposits will fail and game sessions will terminate. Blocking analytics or marketing cookies causes no functional problems. You will simply see less relevant offers, and we will have less information about how to improve the site. The choice is yours, and rejecting non-essential cookies never affects your right to play.
How long cookies last
Every cookie has an expiry date, and we keep each category only as long as it serves its purpose. Session cookies are wiped the moment you close your browser. Persistent cookies last for a fixed period, from 30 days for short-term marketing measurement to 365 days for language preferences and aggregate analytics counters. When a cookie expires, it deletes itself automatically.
You can also clear cookies manually at any point through your browser settings. Doing so logs you out of your account, resets your preferences and removes any marketing consent stored on your device. Our retention periods mirror those in our Privacy Policy: we never keep a cookie longer than the data it holds justifies.
Changes to this policy
We review this Cookie Policy whenever we add, remove or change a cookie category, and at least once a year regardless. When a change affects the cookies set on your device, we republish this page and update the review date at the top. Where a new cookie needs fresh consent, our banner appears again on your next visit, so nothing is set without your knowledge. Questions about anything here go to our Data Protection Officer at [email protected], and our 24/7 live chat team can point you in the right direction.
Frequently asked questions
Do I have to accept cookies to play at Grosvenor Casino?
Only strictly necessary cookies. You can reject analytics and marketing cookies in the banner and still log in, deposit and play as normal.
How do I change my cookie consent later?
Open the cookie settings link in the site footer or clear your cookies and revisit. The banner reappears and you can make a fresh choice that takes effect immediately.
Will deleting cookies affect my account balance?
No. Your balance, history and personal details are stored on our servers, not in cookies. Deleting them only logs you out and resets preferences on that device.
Do you use cookies to track me across other websites?
Marketing cookies may show you Grosvenor Casino offers on other sites if you have consented. You can withdraw that consent at any time or block third-party cookies in your browser.