Log In to Your Grosvenor Account
Sign In Step by Step
Desktop and mobile browser
Signing in takes under a minute once you have a registered account. The steps below work the same in Chrome, Safari and Firefox on desktop, and on any mobile browser.
- Open grosvenoronline.uk in your browser.
- Tap or click the Log In button in the top right corner.
- Enter the email address registered to your account.
- Type your password and tick Remember Me if you are on a personal device.
- Press Log In and wait for your account dashboard to load.
- If a 2FA code is requested, enter the six-digit code from your authenticator app.
Credentials We Accept
Email, username and 2FA
Your Grosvenor Casino account is identified by your registered email address, which doubles as your username at sign-in. We do not currently support phone-number login, so keep your email address active and accessible.
Two-factor authentication adds a second check at sign-in: after your password, you enter a six-digit code generated by an authenticator app on your phone. Activate it from the Security tab in your account settings. If you have the iOS or Android app installed, you can also enable biometric login with Face ID or your fingerprint, so you skip typing the password each time.
Reset Your Password
If you cannot remember your password, use the Forgotten Password link directly under the login form. Enter the email address on your account and we send a reset link within a couple of minutes. The link stays valid for 24 hours and can be used once; after that you must request a new one.
- Open the login form and click Forgotten Password.
- Enter your registered email address.
- Check your inbox (and spam folder) for the reset email.
- Click the link and set a new password with at least one number and one symbol.
- Log in with the new password immediately to confirm it works.
Fix Common Sign In Issues
Most failed logins come down to a handful of causes. Check this table before contacting support, as the fix is often something you can do yourself in a minute.
| Problem | Likely cause | What to do |
|---|---|---|
| Wrong password message | Caps Lock on or an old saved password | Reset your password via the Forgotten Password link |
| Account locked | Several failed attempts in a row | Wait 30 minutes, then log in carefully or contact support |
| Verification pending | KYC documents still under review | Wait for our verification team, usually cleared within 24 hours |
| Geo restriction | Accessing from a restricted country | Sign in from the UK; VPN use may block access |
| No reset email | Wrong email or spam filter | Check your spam folder and confirm your registered address |
How We Protect Your Account
Every login session runs over SSL encryption, so your credentials and payment details are never transmitted in plain text. Sessions time out automatically after a period of inactivity, which stops anyone picking up an open browser on your device.
On your side, use a unique password that you do not reuse elsewhere, switch on 2FA, and always log out on shared computers. Never share your password with anyone, including people claiming to be our staff, because we will never ask for it. Identity and address verification is required before your first withdrawal, which keeps your winnings tied to you alone.
Restore Access With Our Team
If the steps above have not got you back in, our support team can restore access and unlock accounts. Live chat runs 24/7 with typical response times under two minutes, or email [email protected] and we reply within a few hours.
Have your registered email address and, where possible, a recent deposit amount or transaction reference ready, because we use these to confirm you own the account before making any changes. Accounts under GAMSTOP self-exclusion cannot be reopened by support under any circumstances.
Frequently asked questions
Why am I not receiving the password reset email?
Check your spam or junk folder and confirm you entered the email address registered to your account. If it still does not arrive within 10 minutes, contact our 24/7 live chat and we will check your account manually.
How long is the reset link valid?
The password reset link is valid for 24 hours and works once. After it expires, request a new one via the Forgotten Password link.
Can I log in with my phone number?
No, we identify accounts by registered email address only. Use that email plus your password, or set up biometric login in our iOS or Android app.
My account is locked after failed attempts. What now?
The lock lifts automatically after 30 minutes. Enter your password carefully, or reset it first, then try again. If the lock persists, contact live chat and we will unlock the account after verifying your identity.
Do I need to complete verification before logging in?
You can log in and play while KYC checks are pending. Verification is only required before your first withdrawal, so upload your documents early to avoid delays later.