Responsible Gambling at Grosvenor Casino

Our Commitment to Responsible Gambling

At Grosvenor Casino, we are dedicated to promoting responsible gambling. We believe that gambling should be an enjoyable and entertaining activity. Our commitment extends to providing resources and support to ensure that our players can gamble safely and responsibly.

Recognizing Problem Gambling (Warning Signs)

It's important to be aware of the signs of problem gambling. Some common warning signs include:

• Feeling the need to gamble with increasing amounts of money.
• Becoming restless or irritable when attempting to cut down or stop gambling.
• Gambling to escape from problems or relieve feelings of helplessness.
• Neglecting responsibilities or relationships due to gambling.
• Chasing losses by returning to gamble more.

Self-Assessment Tools/Questions

We encourage our players to reflect on their gambling habits. Consider the following questions:

• Do you often gamble more than you can afford to lose?
• Have you ever felt the need to hide your gambling activities?
• Do you feel anxious or stressed when thinking about your gambling?
• Have you experienced any negative impacts on your personal or professional life due to gambling?

Setting Personal Limits

To help manage your gambling, we offer options to set personal limits:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe.
• Loss Limits: Specify the amount you are willing to lose during a gambling session.
• Time Limits: Control how much time you spend gambling.
• Wager Limits: Limit the amount you can wager on games.

Self-Exclusion Options and Cooling-Off Periods

If you feel that you need a break from gambling, we provide self-exclusion options. You can choose to exclude yourself from our services for a specific period or indefinitely. Additionally, we offer cooling-off periods, allowing you to take a short break from gambling.

Reality Checks and Session Reminders

To help you stay aware of your gambling habits, we provide reality checks and session reminders. These notifications will inform you about the time you have spent gambling and remind you to take breaks when necessary.

Protection of Minors

We take the protection of minors seriously. Grosvenor Casino strictly prohibits anyone under the age of 18 from accessing our services. We employ various measures to verify the age of our players and ensure a safe environment for all.

Helpful Resources and Helplines

If you or someone you know is struggling with gambling, we encourage you to seek help. Here are some resources available in the UK:

• GamCare - Provides support, information, and advice for anyone affected by gambling.
• Gambling Therapy - Offers online support for those affected by problem gambling.
• National Gambling Helpline - A free and confidential service available 24/7.

How to Get Help

If you need assistance, please reach out to one of the helplines listed above. You can also contact our support team at [email protected] for further guidance and support.

Our Responsible Gambling Tools

Grosvenor Casino offers various responsible gambling tools to help you maintain control over your gambling activities. These tools include:

• Personal limit settings.
• Self-exclusion options.
• Reality checks and reminders.
• Access to support and resources.

We encourage all our players to use these tools to create a safe and enjoyable gambling experience.